Troubleshooting

Tap an issue to see step-by-step fixes. Most problems are solved in under a minute.

• I can't hear any audioTranslations play but nothing comes out of my speakers or earbuds.
  1. 1
     Turn the phone's ringer volume all the way up

     Media volume is separate on some Android phones — press volume-up while a translation is playing.
  2. 2
     Unmute the phone

     Check the physical silent switch (iPhone) or Do Not Disturb toggle.
  3. 3
     Reconnect your earbuds

     Open Bluetooth settings, disconnect and reconnect. Bluetooth codec sometimes drops audio silently.
  4. 4
     Re-run earbud calibration

     Open calibration
  5. 5
     Tap the speaker icon in the browser tab

     Some browsers mute new tabs by default until you interact with them.
• Left/right earbuds are swappedPerson A's voice is going to the wrong ear.
• Microphone isn't picking me upI hold to speak but no words appear.
• The microphone permission is blockedMy phone never asks to allow the mic, or it said “Don't allow” once.
• Translations are wrong or in the wrong languageOutput language is unexpected, or the meaning is off.
• Realtime translation feels laggy or disconnectsThere's a long delay, or the connection banner keeps retrying.
• Offline mode isn't workingDownloaded phrasebooks won't open, or cached audio doesn't play.
• App won't install or updateAdd-to-Home-Screen is missing, or old screens keep appearing.